No credit or exchange will be given if case of lost packages without a delivery conformation or tracking info.

EXCHANGES

We will be glad to exchange an items from Shoepavilion.com only for different size or color and ship it back to you at no cost to you. Please write on the exchange form what size and color is needed. If you need a Exchange/Return Form

Any item not from Shoepavilion.com will be thown away.

Exchanges by Mail

Box the item including original packaging, enclose the original receipt and the completed exchange form that was included with your shipment. Ship package to:

No credit or exchange will be given if case of lost packages without a delivery conformation or tracking info.

Shoe Pavilion.com
Internet Exchanges
838 Market Street
San Francisco CA  94102

RETURNS

Return your unworn shoes* to your local Shoe Pavilion store or via mail with the original receipt and box within 15 days from the date of purchase. We will exchange or offer you a refund on your original credit card used for the purchase. Shipping charges and surcharge will not be refunded. Need a Exchange/Return Form
*IMPORTANT:
No credit or exchange will be given if the returned merchandise shows signs of wear or abuse. It will be returned to the original address.

Any item not from Shoepavilion.com will be thown away.

No credit or exchange will be given if case of lost packages without a delivery conformation or tracking info.

"Only Available Online" Items can not be returned to our stores they need to be retuned to Shoe Pavilion's Internet Store. This includes all Touch Ups, Coloriffics, Sizzle, Liz Rene and Johnathan Kayne shoes and handbags.

Returns to a Store

Bring the item you want to return in the original box with the original receipt. You also must have personal identification and the credit card used for the original purchase. Shipping charges will not be refunded.

Returns or Exchanges by Mail

Box the item including original packaging, enclose the original receipt and the completed exchange form that was included with your shipment. Ship package to:

No credit or exchange will be given if case of lost packages without a delivery conformation or tracking info.

Shoe Pavilion.com
Internet Returns
838 Market Street
San Francisco CA  94102